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A step-by-step guide for new members
A full overview of all payment methods supported by Tbbajee
| Method | Deposit Limit | Withdrawal Limits | Processing Time | Status |
|---|---|---|---|---|
| bKash | ৳500 – ৳50,000 | ৳500 – ৳25,000 | Instant / 15 minutes | Active |
| Nagad | ৳500 – ৳50,000 | ৳500 – ৳25,000 | Instant / 15 minutes | Active |
| Rocket | ৳500 – ৳30,000 | ৳500 – ৳20,000 | Instant / 30 minutes | Active |
| Bank Transfer | ৳10,000 – ৳2,00,000 | ৳10,000 – ৳1,00,000 | 1–3 business days | Available |
| Crypto (USDT) | $10 – $5,000 | $10 – $5,000 | Network dependent | Available |
Withdrawals must be made using the same method used for your deposit. If you need to use a different method, please contact support.
Why the Tbbajee Help Center?
If you're new to online betting or gaming platforms, a flood of questions is only natural — how do I deposit, how do I withdraw my winnings, what are the bonus terms, what do I do if my account gets blocked? Tracking down answers to all of these one by one can be exhausting. Tbbajee That's exactly why the Help Center exists — so you can find everything you need, all in one place.
Here you'll find clear, straightforward explanations covering everything from common questions to more technical topics. And if you can't find what you're looking for, you can speak directly with our Bangla-speaking support team.
Having trouble with a deposit?
Most deposit issues are caused by sending payment to the wrong number or not including the transaction reference number. TbbajeeEvery transaction made when depositing includes a reference code — this must be entered in the transaction box. Without it, the system cannot automatically identify your deposit.
If money was deducted but hasn't appeared in your balance — save the bKash/Nagad SMS confirmation and share the details with us via live chat. Issues like this are typically resolved within 30 minutes.
Forgot your password?
On the login page, click "Forgot Password?" Enter your registered mobile number and you'll receive an OTP. Use it to set a new password. The whole process takes under 2 minutes.
If your mobile number has changed, we may not be able to send an OTP to the old number. In that case, you can recover your account by verifying your identity via live chat or email.
Understanding Bonus Terms
Welcome bonuses cannot be withdrawn immediately — they come with a wagering requirement. You'll need to place bets totaling a set multiple of the bonus amount (e.g., 10x wager). So if you receive a ৳1,000 bonus with a 10x requirement, you'll need to wager a total of ৳10,000 before that bonus becomes withdrawable.
Terms and conditions vary by promotion. Tbbajeepromo page or ask Support first so you're clear on the details — it'll save you confusion later.
Why is account verification required?
Before making a large withdrawal or once you exceed a certain limit, Tbbajee may verify your identity. This is done solely to protect your account. Typically, a photo of your National ID or passport along with a selfie is all that's needed to complete verification.
Verification is typically completed within 24 hours. Our support team will guide you through the entire process.
Is there a mobile app?
No separate app download needed. Tbbajee's website is built mobile-first, so it works seamlessly on any smartphone browser. Add it to your home screen from Chrome or Safari for an app-like experience.
On Android, open Chrome, tap the three-dot menu, and select "Add to Home screen." On iPhone, open Safari, tap the Share button, and select "Add to Home Screen."
Double-check your mobile number and password. If Caps Lock is on, turn it off. Too many failed attempts may temporarily lock your account — wait 15 minutes and try again, or contact support.
Check your internet connection. Clear your browser cache and cookies. Try a different browser or use incognito mode. If the issue persists, try again without a VPN.
Save the payment confirmation SMS from bKash/Nagad. Share the transaction ID and amount via Live Chat. Your balance is usually updated manually within 15–30 minutes.
Your first withdrawal may require verification. Check that your bKash/Nagad number is correct in your profile. If your bonus wagering requirement isn't met, the withdrawal may be held — you can check this on the balance page.
Wait 60 seconds, then request a new OTP. Check that your mobile has a stable network signal. Also check whether any numbers have been added to your SMS block list.
If your internet drops, your game session will pause. It should resume once you reconnect. If it doesn't and funds have been deducted, contact support with the round ID — the issue will be investigated and resolved.
A step-by-step guide to withdrawing your funds quickly
If the issue persists, our team is always here to help
For the fastest help, use live chat. Write in Bangla and get direct answers.
For detailed issues or document submissions, reach out to us by email.
Visit our detailed FAQ page for quick answers to common questions.